Think Papers
These present strategic issues that will be explored with stakeholders and researchers. They are high-level summaries both of the issues and challenges, and of the ongoing work undertaken by the project team. Click here to download all eleven as a zip file.
Individual papers can be downloaded:
1: What is the scope for organisational change in the pubic sector in Europe?
2: Customer-centric, citizen-centric: Should government learn directly from business?
3: Trends in technology for citizen-centricity.
4: eGovernment strategy across Europe - a bricolage responding to societal challenges
5: Is customer-centric the same as citizen-centric?
7: Consumizens: Taking Ryanair to the public sector
9: Aarhus Seminar Discussion Paper: Towards a Handbook for citizen-centricity
10: Trust and Transparency: pre-requisites for effective eGovernment
